The IWW press release raises some classic issues of poor working conditions, some of which will ring true with those who study the ergonomics of fast food. Starbuck workers serve an enormous volume of beverages, many of them extremely hot. The union claims that in order to save money, management refuses to schedule enough workers to do the required work safely. Instead, workers are forced to perform their duties at unsafe speeds with an undue level of physical exertion.
"A Starbucks coffee shop is an ergonomic minefield. The stores are supposed to mimic an Italian cafe without considering the uncomfortable bending and reaching we have to do, " explained Barista Anthony Polanco. "This is not your mom and pop coffee shop. We are talking McDonalds busy every day. Starbucks talks about "Creating Warmth" but the only warmth I feel is the heat pad at the end of the day."